Skill building at the moment of need



critically thinking


The best feedback is immediate.

the best job you will ever have is the one in which you know how well you have done at the end of every working day.
— Aubrey Daniels

Knowing how you're doing is essential to any kind of improvement. Immediate is best. The longer the interval between feedback opportunities, the fewer opportunities there are for improvement. Of course, this requires job measurement and positive reinforcement for improvement.


21Skills engages employees by delivering timely and relevant skill building practice targeted to his or her specific needs. With skill practices, the feedback is immediate and specific.